managed it support

One partner, one solution, one platform

do you have IT issues we can help with?

What Is Managed IT Support

Managed IT Support is when you outsource your business’s IT to a trusted provider which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all for a fixed monthly price.

Fulgent can take control of your entire IT infrastructure, monitoring your systems 24/7, providing you with a premium service at a fraction of the cost of employing an in-house IT team.

We pride ourselves on understanding your business goals to provide and align your technology to increase productivity and efficiency which will help drive your business forward and reduce costs.

benefits of managed IT support

Fulgent managed support leaves nothing out, providing a service with dedicated account management and inclusive ongoing support by telephone, email and onsite visits when required.

You’ll have managed service delivery with 24/7 infrastructure management & monitoring, so no disruption.

You’ll have scheduled preventative maintenance so your systems run optimally, plus automated updates & patch management for Windows OS. Third-party supplier management for any technology we didn’t supply. And the peace-of-mind of transparency of real-time reporting with around-the-clock support.

Asset & Licencing Managementandrew2026-01-20T13:54:57+00:00

Asset & Licencing Management

We will keep a fully documented IT inventory of your systems, including licence inventory to make sure you are complaint with all your vendor’s software licencing requirements

Fully Managed Data Backupsandrew2026-01-20T13:57:56+00:00

Fully Managed Data Backups

You will never have to worry about your data again, we will fully manage your backup solutions to ensure your company’s data is protected in case of the unlikely event you need disaster recovery

Ongoing System & Security Auditsandrew2026-01-20T13:57:29+00:00

Ongoing System & Security Audits

As part of your Managed IT Service your systems are reviewed regularly and optimised to ensure stability; to support the highly available services your business demands

Updates & Patch Managementandrew2026-01-20T13:57:08+00:00

Updates & Patch Management

We will monitor your Windows Updates and 3rd party updates, and patch your systems automatically, so you know your systems are as secure and up-to-date as they can be, reducing security risks

Fully Managed Endpoint Securityandrew2026-01-20T13:56:51+00:00

Fully Managed Endpoint Security

The security software on all of your client endpoints and servers will be centrally managed, so they will always be up to date, and any issues will be immediately reported and promptly resolved

24/7 Infrastructure Monitoringandrew2026-01-20T13:56:33+00:00

24/7 Infrastructure Monitoring

Our software will monitor your systems 24/7, identifying issues in the early stages to eliminate downtime. Proactive maintenance increases the life of your IT equipment, saving you money

Remote & Engineer Onsite Supportandrew2026-01-20T13:55:42+00:00

Remote & Engineer Onsite Support

Whatever your issue; whether a slow running PC, a printer than wont pick up paper, or a complete PC failure, a fully trained engineer will be assigned to get you working again

Ticketing & Service Helpdeskandrew2026-01-20T13:55:56+00:00

Ticketing & Service Helpdesk

Unlimited access to our helpdesk for all staff to log issues and track its progress. Your case will be allocated to a dedicated engineer who will get you back up and running in no time

We’ll proactively monitor every aspect of your business’s technology to prevent problems from cropping up in the first place.

What We Will Deliver

Best In Class

First class support delivered by genuine and reliable people

Fixed Costs

One single monthly fee with no hidden surprises

Next Generation

Latest and next generation technologies to keep your business ahead

IT Department

Your own IT department, when you need it, at a fraction of the cost of employing one

Our expert engineers help your business make the most of its technology to ensure you continue to thrive and succeed.

Onboarding Process

We recognise that making the decision to hand over part or all of your IT operation to a 3rd party is a significant business decision, making a smooth transition essential as the key to a successful ongoing partnership.

You might be with an excising provider and looking to move, or a company needing external support through managed IT services so you can focus on your business. Whatever your situation, we will make the transition to us as smooth and seemless as possible through our onboarding process

Step 1

Specification

We arrange a meeting with you to discuss your requirements and time scales

Step 2

Planning

We create a detailed plan, outlining the transition process from the information received

Step 3

Knowledge Transfer

We liaise with existing suppliers and internal teams, capturing all information relating to your IT Infrastructure

Step 4

Interim Support

We work with exising suppliers to offer support in a phased approach to mitigate any impact on business as usual

Step 5

Full Handover

At the service commencement date, we contractually take full responsibility for delivery of all agreed services

why choose us to manage your IT

Predictable Costsandrew2026-01-21T17:22:30+00:00

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